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FAQs

Orders & Payments

What Cards Can I Use To Place An Order?

We accept all major credit and debit cards (excludes American Express).

Can I Use Paypal?

Yes, we accept payments via PayPal. When using PayPal, please ensure your address details are correct as this cannot be modified once the order has been placed.

My Payment Has Been Declined, Why?

When placing your order, please make sure your billing address matches the address your card is registered to. If you need further assistance, please email [email protected].

Is My Payment Information Safe?

We do not store card details. All payments are handled by two of the world leading payment companies, PayPal. Your details are handled by them and are never seen by anyone unauthorised.


Delivery & Returns

Delivery

Click here for delivery information.

For any other delivery queries, please email [email protected].

Returns

Click here for returns information.

For any other returns queries, please email [email protected].


Technical & Account

I Can't Sign Into My Account.

Please check that you are using the correct email address and password. The 'Forgotten Password' link is available to change your password. If this does not help, please email [email protected].

I Haven't Received A Confirmation Email?

Please check your spam/junk folders first. If you haven’t received a confirmation email, please email [email protected].

I Am Not Receiving Your Newsletters.

If you have not been receiving our newsletters, they may be going into your spam folder. To correct this, please add [email protected] to your address book. .